New Hubspot Ticket Submission Form

IMPORTANT: Ticket Submission Guidelines

We have one (exceptional) HubSpot Specialist, Andrew, managing all ticket requests. To ensure he can prioritize effectively and serve everyone efficiently, please carefully consider the following before submitting your ticket:

        1. Realistic Deadline:

Think carefully about the complexity of your request. For instance:

• A new dashboard with multiple reports might realistically take 1-2 weeks, not 1-2 days.
• A minor update, like adding or editing a custom property, could typically be completed within 1-2 days.
  
  2. Accurate Priority Level:

Evaluate the true urgency of your request from an organizational perspective:

• High Priority: If not addressed promptly, this issue will significantly disrupt critical operations.
• Medium Priority: Important but not immediately critical; can be addressed within a reasonable timeframe.
• Low Priority: Routine updates or minor adjustments that won't immediately impact operations.

Taking an extra moment to thoughtfully select your deadline and priority ensures Andrew can provide the best support possible. Thank you for your cooperation!